Returns and Exchanges
We do not accept returns or exchanges except in cases where:
- The item was damaged at the point of delivery.
- The wrong product was delivered.
- The order was incomplete.
- The parcel was lost in transit.
Customers are advised to inspect their packages upon delivery to ensure items are received in good condition.
Damaged or Incomplete Orders
If your order arrives damaged or incomplete, please contact us within 24 hours of delivery via phone, WhatsApp or email.
Customers may be required to provide clear photographs or videos of the affected items, product packaging and parcel label to support their claims.
Claims made outside this timeframe may not be eligible for review.
Wrong Products
We take care to ensure that customers receive the correct products ordered. However, if you receive a wrong product, please report the issue within 24 hours of delivery and before opening, unsealing or using the product.
Wrong products that have been opened, unsealed or used will not be eligible for return, exchange or refund, except where the error could not reasonably have been identified without opening the product.
Customers are advised to confirm that the product received matches their order before opening it.
Customers may be required to provide clear photographs or videos of the product received, its packaging and the parcel label to support their claim.
Where a wrong product is reported and the error is confirmed, the appropriate resolution may include a replacement or refund, depending on the circumstances.
Lost Parcels
If a parcel is confirmed lost in transit, we will notify you promptly and begin the resolution process immediately.
If the parcel cannot be recovered within 5 working days of notification, a refund will be issued to the customer’s original payment method.
